SERVING THOSE WHO SERVE OTHERS
HotSchedules is a technology company made up of restaurant people. We understand how valuable your time is, how challenging your job is and how diverse your workforce. Our product experts will be by your side from orientation to your annual business review. And because our industry and technology are constantly changing, we continue to support you throughout the life of your contract with best practices and expert guidance for user adoption and continued success.
Customer Success From the Get-Go
We’re focused on YOU. Your dedicated Customer Success Manager is a true extension of your team. Their goal is to ensure that you get the most value out of HotSchedules and cultivate lifelong customer relationships.
You’ll come to think of them as a consultant and rely on their industry and product expertise to maximize your return on investment.
Regularly scheduled business reviews
Ongoing support so that you achieve your success metrics
Partner in your company’s adoption and continued success
Your product roadmap champion and single point of contact
‘Cause You’re Busy
Implementation Specialist is just a fancy term for the person we’ve assigned to be your go-to guru for support and training during the first six to eight weeks of your customerhood. He or she is a real live human being who will impress you with their expertise and friendliness. Here are just a few things the Implementation Team does for you:
Site configurations and customizations
Best practices and Q&A webinars. See all of our Webinars .
Training and usage progress reports
Guiding your team through videos, quick guides & quizzes
Service Packages That Fit Your Needs
Success Services are designed to accelerate the value of your HotSchedules investment – to give you a head start on implementation and ultimately, maximize utilization and increase user adoption. Every HotSchedules customer benefits from live 24/7 support, access to a broad range of training tools and best practices webinars. Our Success Services Accelerator service packages are a great option for the time strapped manager who needs that extra pair of hands to get their HotSchedules solution up and running. Just pick the Success Services level that’s right for you.
Moving to a digital Logbook can be overwhelming. Outsource your task list file conversion to our implementation specialists and put yourself on the fast track to better organizational communication and consistency.
An in-depth Success Planning session where we discuss your objectives, current resources, task lists and configuration needs; then map out your customized plan for success. Ideal for the owner or operator that is time and resource constrained and needs that extra boost to get going fast.
Ideal for training or operations managers low on resources and short on time or maybe just want to fast track their academy. A dedicated specialist will get you up and running by organizing your academy, developing and publishing your key courses.
Hotschedules can put you on the fast track to labor optimization! Our implementation and training experts will help you realize the full capabilities of the software and push toward organization-wide adoption.
HotSchedules is designed to save you time and money. And our training program will help you achieve those savings right away! After a quick orientation call with your Implementation Specialist, you’ll be introduced to a myriad of training tools that are designed to accommodate any learning style.
- Task-based walkthroughs appear on your screen at the right time, in the context of what you are trying to accomplish. Learn while you work!
- Search for a walkthrough to address virtually any HotSchedules question.
- Stay up-to-date on new features with walkthrough alerts & release notes.
- Short, personalized training sessions get you up and running fast.
- On-going, feature-based webinars series focus on best practices so you can make the most of your HotSchedules investment.
- Interact with other users in the HotSchedules community
- Find all the answers in the HotSchedules knowledge base.
- View in-depth training videos anytime.
“The program is very easy and highly effective to use once you’ve participated in the HotSchedules training program. Through each implementation, the HotSchedules team managed and supported the program so it did not weigh on our IT or training staff. They also have a firm understanding of restaurant operations, from the staff, management and corporate perspectives.”
- PEGGY RUBENZER, FORMER VP OF TRAINING | P.F. CHANG’S CHINA BISTRO